User agreement between the user (User, you) and The Luxury Holidayz (UK) Limited (The Luxury Holidayz, we). Please read these terms and conditions of use (Terms and Conditions) before using The Luxury Holidayz's website (Site) and making any booking.
You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking.
1. YOUR CONTRACT - PLEASE READ THIS CAREFULLY BEFORE YOU BOOK
These booking terms and conditions govern all bookings that you make with The Luxury Holidayz (UK) Limited, a company incorporated in England and Wales under number 06162963, whose registered office is at 5 Bushy Park Mews 53 High Street, Hampton Hill, Middlesex TW12 1NH (“us” / “we” / “our”). They vary depending on whether you make a booking with us for a package holiday or flight only, accommodation only or other separate travel arrangements, ("Individual Components"). If you book Individual Components with us, we will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request. If you book a package holiday, your contract will be with The Luxury Holidayz (UK) Limited. Please see the terms which apply to package holiday contracts which follow these website agency terms and conditions.
No contract will come into existence between us until we accept your booking and we receive your deposit or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your deposit or full payment in cleared funds.
All services offered are subject to availability.
When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.
It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.
The Luxury Holidayz (UK) Limited offers many different products and the specific terms and conditions relating to your booking depend on whether you book a Flight+Hotel Package, a combination of products as a DIY Package, or any Other Product:
(a) A Flight & Hotel Package is entered into when you book a Flight & Hotel product via The Luxury Holidayz (UK) Limited and where you are quoted one inclusive price. When you book a Flight & Hotel Package holiday, your contract is with The Luxury Holidayz (UK) Limited (ATOL 9532). For terms and conditions specific to Flight & Hotel Packages only see Section 6 below;
(b) A 'DIY Package' is booked when you put together two or more different types of products on our Site yourself (eg (i) transport (ii) accommodation or (iii) other tourist service which forms a significant part of your booking) and where you book these products at the same time, for one total price. Where you book a DIY Package holiday, The Luxury Holidayz (UK) Limited is acting as agent for the third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. The Luxury Holidayz (UK) Limited is not a party to the contractual relationship;
(c) 'Other Products' are those separate products - eg flights and hotels purchased and paid for at different times, and holidays packaged by another supplier. Where you book any other Product, The Luxury Holidayz (UK) Limited is acting as agent for third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. The Luxury Holidayz (UK) Limited is not a party to the contractual relationship.
The Luxury Holidayz (UK) Limited, strongly recommends that you take out Travel Insurance for any HOLIDAY, especially as there may be circumstances where neither The Luxury Holidayz (UK) Limited OR The Travel Supplier can accept liability (EG DELAYS OR CANCELLATIONS BEYOND OUR CONTROL).
Travel Suppliers
Except for the sale of Flight & Hotel Package holidays, The Luxury Holidayz (UK) Limited acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term 'Travel Supplier'. In these cases your contract is between you and the Travel Supplier
The Luxury Holidayz (UK) Limited does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.
Travel Supplier Conditions
The following applies to all products or services booked via our Site:
The Travel Supplier's terms and conditions (including airlines' terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.
Flights
In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, 'economy restricted' tickets are normally non-changeable and non-refundable. Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.
Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While The Luxury Holidayz (UK) Limited, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.
We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. The Luxury Holidayz (UK) Limited has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.
The Luxury Holidayz (UK) Limited is not responsible for the costs of any transfers between airports or terminals that you may incur.Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking.
The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.
Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.
Hotels and other Accommodation
We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.
Many hotels and other accommodation, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. We do not have exclusive use of the properties featured on the Site. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups.
Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. Should you require more precise timings, please contact The Luxury Holidayz (UK) Limited Customer Services for additional information.
Images - Whilst we endeavour to ensure that property images displayed on The Luxury Holidayz (UK) Limited are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general 'feel' for the hotel.
Amenities, facilities and descriptions - Whilst we endeavour to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general 'feel' for the property.
Extra Beds and Cots - There may be an additional charge for extra beds or cots, please contact The Luxury Holidayz (UK) Limited Customer Services for additional information.
Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.
Car rental
Customers renting a vehicle for pick up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence at the time of pick up. Failure to meet any of these requirements will invalidate your car rental.
General
As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer programme of which you are a member. Please note that any such frequent flyer programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.
In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), The Luxury Holidayz (UK) Limited does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.
2. Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency.
‘Package Holidays’ in these conditions comprise of at least 2 of the following 3 components when sold at an inclusive price covering a period of more than 24 hours or an overnight stay. The components are transport (a flight), accommodation, or other tourist services not ancillary to the above (eg, car hire, transfers, excursions, tours, theatre tickets, attractions) accounting for a significant proportion of the package services.
We provide this security by way of bonds held by the Civil Aviation Authority under ATOL number 9532.
3. Delivery of Your Booking
The following applies to all products or services booked via our Site:
E-tickets
During the booking process, you will be given the choice of e-ticket or paper ticket. Please note that airlines have their own rules and regulations with regard to e-ticketing. The Luxury Holidayz (UK) Limited cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
Ticket Delivery
The Luxury Holidayz (UK) Limited rely on the information that you provide as being accurate and therefore cannot be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
Please note that The Luxury Holidayz (UK) Limited does not deliver paper tickets outside the UK. Also, if you have any special delivery requirements (such as flats with security gates) then you should advise us of this immediately after booking. It is your responsibility to advise us if you have not received your tickets. If you hold any other booking, either with The Luxury Holidayz (UK) Limited or another agent, then it is your responsibility to advise us that you need tickets from us by a certain time. The Luxury Holidayz (UK) Limited would recommend that you do this before completing the booking. This will help us decide if express delivery is required.
Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are travelling with.
Royal Mail 1st Class Delivery of Tickets
If you do not receive your tickets within 7 working days of your booking confirmation email, please contact us - but not before, unless your departure is within this time. Please note that if you opt for this delivery method and tickets are lost in the post then you will be responsible for any costs involved in re-issuing the tickets.
Royal Mail Special Next Day Delivery
As Royal Mail guarantee delivery by 12:00 the following day we would ask that you contact our call centre within 72 hours of your confirmation email if you have still not received tickets - but not before. Failure to contact within this 72 hour timeframe may result in costs from the airline which you would be responsible for paying
In exceptional circumstances, The Luxury Holidayz (UK) Limited may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.
Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking.
4. Your Holiday Price
We reserve the right to alter the prices of any of the holidays shown on our website at any time prior to your booking. In these circumstances, you will be advised of the current price of the holiday that you wish to book before your booking is confirmed. When you make your booking you must pay a deposit of £150 per person. For certain destinations and tailor made packages, a higher deposit may be required and you will be advised of this at the time your booking is made.
Any amounts required to be paid by way of deposits will be considered as non-refundable deposits. The person making the booking guarantees payment to us of the total cost of the holiday (and also does so for all others for whom the booking is made). Payment should be made in the form of a credit card, bank transfer Switch or Delta. Credit cards accepted are Visa, Mastercard and American Express.
Your airline tickets are important documents. You must take them with you. Without them you will not be able to prove that you have booked and paid for the relevant product/service and the product/service will not be provided by the supplier. Only we and the person who makes or pays for the booking and those individuals whose names appear in the booking and who will be using the services shall have any rights to enforce any of this Booking Policy. Only we, and the person who makes the booking or payment may cancel or change it or any part of it and the consent of any other person whose names appear on the booking is not required for any such change or cancellation.
The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. For certain destinations and tailor made holidays, the balance may be required earlier than 8 weeks before your departure date and you will be advised of this at the time your booking is made. All balances paid directly to us by credit card are subject to a charge of 2% of the holiday price (there is no charge for debit cards). If the deposit and/or balance are/is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time we shall retain your deposits. All monies you pay to travel agents are held by them on our behalf at all times.
Prices are quoted in Pounds Sterling. The following are not included in the prices: holiday insurance (which we recommend you to take out), flight supplements, (unless otherwise specified), cots and food for infants (usually payable direct to the hotel) meals (except where otherwise specified), excursions or entrance fees (unless otherwise specified), all tips, laundry, and all items of a personal nature such as beverages, taxis, bus fares, shopping expenses, passport, visa, and health protection fees, hotel car parking where applicable, the cost of getting to and from your UK airport, and overseas airport taxes. Hotel and apartment facilities such as sport and leisure equipment are not included unless otherwise indicated in the hotel/apartment description.
The price of your travel arrangements were calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 19th June 2006. Your travel arrangements featured on the website are planned in advance and changes may be necessary. We reserve the right to alter any of the services offered on our website at any time prior to your booking and the issue of our Confirmation Invoice, when a contract will exist. It is important to check the details on the Confirmation Invoice when you get it and in the event of any discrepancy, please contact us immediately.
Any such changes in your proposed holiday and the prices will be advised to you at the time that you make your booking. If you obtain a quote from us for your booking but do not book it at the time, we reserve the right to increase or decrease the price at any time before you book. However once your booking is confirmed, the price will not change.
Following the issue of our Confirmation Invoice, any increase in your holiday price until 30 days before your departure date will be as due to a result of changes in our costs of providing your holiday deriving from:
a. transportation charges such as fuel, airport charges, scheduled airfares and other transport charges which form part of our contract with the transport provider;
b. government action such as increases in VAT or any other Government imposed increases;
c. currency fluctuations;
and within 30 days of your departure date the price of your holiday will not be subject to any surcharges.
In the case of any minor variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed and we shall only pass on any increase above that level. If any changes in our costs would cause a reduction in your holiday price, we shall not make refunds of amounts less than 2% of your holiday price (calculated as above), but shall refund in full amounts exceeding such 2%.
In either case there will be an administration charge of £25.00 per person together with an amount to cover agents’ commission. If the increase is more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges.
5. Cancellations or Modifications by you to your Booking
The following applies to all products or services booked via our Site:
Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier's or hotel's terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet.
For flight bookings, car rental and insurance, you can possibly cancel or modify your booking by telephoning the The Luxury Holidayz (UK) Limited call centre on +44 (0) 870 861 7575 (different charges apply to other telephone providers - please contact your operator for details).
In some circumstances, The Luxury Holidayz (UK) Limited or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone The Luxury Holidayz (UK) Limited and obtain written email confirmation to that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), The Luxury Holidayz (UK) Limited reserves the right to make a 'no-show' charge of 100% of the total car rental booking value.
In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), The Luxury Holidayz (UK) Limited reserves the right to charge you an administration fee of £175 GBP per person to cover the administration costs incurred by The Luxury Holidayz (UK) Limited. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees, booking fees and any fees paid for delivery of paper tickets are non-refundable in the event of cancellation.
6. Terms and Conditions relating Exclusively to Flight & Hotel Packages
All Flight & Hotel Packages provided by The Luxury Holidayz (UK) Limited are ATOL protected (No.9532) under a licence from the Civil Aviation Authority (CAA). This means that you are protected in the unlikely event of The Luxury Holidayz (UK) Limited's insolvency in that the CAA will ensure that you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking.
These terms and conditions will be subject to the specific Flight & Hotel Package terms and conditions which must be accepted by you prior to making your booking.
Changes to or Cancellation of your Flight & Hotel Package by The Luxury Holidayz (UK) Limited
The Luxury Holidayz (UK) Limited reserves the right to make changes to your Flight & Hotel Package where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight or route. We will notify you as soon as we can, if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation.
If you are notified of any Major Changes to your Flight & Hotel Package after we have confirmed your booking but before you travel, you can either accept these new arrangements or cancel your Flight & Hotel Package and receive a full refund from The Luxury Holidayz (UK) Limited.
Major Changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities), a change of accommodation to a lower standard or to a different resort, cancellation of a tour.
In any event, and subject to events outside our control described below, we will pay you the following compensation:
Period before departure when a cancellation or Major Change is notified to you by The Luxury Holidayz (UK) Limited Compensation per adult* where alternative is chosen Cancellation of your holiday by The Luxury Holidayz (UK) Limited
60 days or more NIL 100% of holiday
42 - 60 days 100% of holiday + £10
28 - 41 days 100% of holiday + £20
15 - 27 days 100% of holiday + £30
14 days or less £50 100% of holiday + £50
* For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. ^ The departure date is excluded when calculating the relevant period.
The Luxury Holidayz (UK) Limited will not be liable to you for any compensation if forced to cancel or make any changes to your Flight & Hotel Package as a result of events outside our control and which neither or The Luxury Holidayz (UK) Limited or its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; terrorism; riots; civil unrest; natural and nuclear disasters; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any other similar events.
Where as a result of such an event occurring after your departure a significant part of your Flight & Hotel Package cannot be provided, you will be offered a suitable alternative if available. If a suitable alternative is not available, or for good reasons, you do not accept the offered alternative, we will return you to your place of departure. Again we would strongly recommend that you take out comprehensive insurance to cover such circumstances.
7. Cancellations or Modifications by us to your Booking
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to make changes that are not significant and to correct minor or obvious errors in your booking details at any time without liability to you. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements.
If we have to cancel a departure you will be offered an alternative holiday or a full refund of the holiday price. However, we will not cancel your travel arrangements after the date when the balance of the price becomes due, unless you are otherwise advised at the time of booking, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay compensation as set out in this clause.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. A major change are for example, changes to your destination area, your booked accommodation to a lower rating, your departure times or accommodation occupancy periods by more than 12 hours. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us (if available we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. You must tell us which one of the choices you make within 7 days of being informed of the significant change we are making, or as soon as reasonably practical if your departure is less than 24 hours the date you receive notification. If we do not receive notification from you about your choice you are deemed to have accepted the significant change. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Within 14 days £50 per person
Within 28 days £25 per person
Within 56 days £10 per person
In any case the limit will be £50 per person.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used (please see our website for these details).
You will be advised of the aircraft type with your tickets and flight schedules. We reserve the right to change airlines or change aircraft types at any time and this will not be a major change for the purposes of these Booking Conditions nor will the re-scheduling of a flight providing it arrives within 12 hours of the original schedule. In the event that you choose to cancel your holiday as a result of such change, our normal scale of cancellation charges will apply. Flight timings are provided by the airlines and are subject to weather conditions, air traffic control and all passengers checking in on time. We can give no guarantee that the flight will depart at the time shown on the tickets. Where an airline is unable to operate your confirmed domestic flights, travel by road or railway may be an alternative.
Force Majeure:
This means unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, pandemic illness, fire, adverse weather conditions.
8. If You Have A Complaint or a Query relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.
If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us at 5 Bushy Park Mews 53 High Street, Hampton Hill, Middlesex TW12 1NH, giving your booking reference and all other relevant information. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this may affect your rights under this contract. and also could result in us being unable to accept responsibility.
9. Liability of The Luxury Holidayz (UK) Limited
Where you have bought a Flight+Hotel Package, The Luxury Holidayz (UK) Limited accepts responsibility for ensuring that it is supplied as described on the Site, and for matters which arise as a direct result of our negligence and/or breach of our contract with you.
Where you have bought a DIY Package or any Other Product, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf.
The Luxury Holidayz (UK) Limited does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.
Where The Luxury Holidayz (UK) Limited is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).
The Luxury Holidayz (UK) Limited will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
Our liability, except in cases involving death, injury or illness, or fraud, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
I. the contractual terms of the companies that provide the transportation for your travel arrangements. These terms
are incorporated into this contract; and
II. any relevant international convention, for example the Montreal Convention in respect of travel by air, the
Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris
Convention in respect of the provision of accommodation, which limit the amount of compensation that you can
claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as
having all benefit of any limitation of compensation contained in these or any conventions.
Your Responsibilities
10. Behaviour
If in our reasonable opinion or the reasonable opinion of the provider of any part of the services to which your booking relates, you are behaving in a way which will cause or is likely to cause danger or distress or annoyance to others or damage to property we may terminate your holiday. If this happens, we will not pay you anything and you will be responsible for travel back to the UK. If we incur expense as a result of your behaviour you shall fully compensate us for that expense.
11. Passports, Visas and Health
The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK.
Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal please visit the UK Passport website at www.ukpa.gov.uk If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans.
Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:
· The child reaches the age of 16; or
· The passport on which the child is included expires; or
· The passport on which the child is included is replaced or an amendment results in the issue of a new passport
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.
Travellers to the United States: It is important that all travellers to the United States take note of the following:
A visa will be necessary for entry to the United States unless passengers are eligible under the Visa Waiver Scheme. The Visa Waiver Scheme allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. You must ensure that you comply with all US Government requirements as per the Visa Waiver Form before confirming your booking.
All British passport holders, including children, travelling to the USA under the VWP (Visa Waiver Programme) will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent's passport, will need a visa to travel to the USA. A British Passport is machine-readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there's no white strip, or the white strip is blank, then the passport is not machine-readable.
For further details on entry requirements for the USA, check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk
If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit.
Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.
It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the 'Health Advice for Travellers' section of the Department of Health's website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country's Department of Health or similar advisory body.
12. Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. We act as agent for the operator of the excursion or tour and your contract will be with that operator. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
13. Conditions of carriage
This Booking Policy, and information on your package provided on our website, is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit, the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
14. Adequate Insurance Protection
We regret that we are unable to accept clients who have not taken out adequate holiday travel insurance protection. If you do not have holiday insurance cover at the time of booking, you may personally be liable for cancellation charges. It is imperative that you familiarise yourself with the details and conditions of your policy and that you notify your insurance company of any pre-existing medical condition. Failure to do so can invalidate the insurance cover.
Other Generally Applicable Terms
Your rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your are denied boarding
If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding.
APIS
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to The Luxury Holidayz (UK) Limited and consent to The Luxury Holidayz (UK) Limited passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking).
If you are travelling to a country that requires Advance Passenger information, The Luxury Holidayz (UK) Limited will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, The Luxury Holidayz (UK) Limited will send you an email confirmation containing a link where you can enter the information manually at any time before your departure.
DATA PROTECTION POLICY
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.
CONSTRUCTION WORK
Due to new developments in Dubai there is a large amount of construction work taking place which may be in the vicinity of or visible from your hotel. In other resorts, building or refurbishment work may take place, as areas continue to develop. This may result in certain services or facilities being unavailable. We regret that we have no control over this and cannot accept liability if the enjoyment of your holiday is adversely affected.
TELEPHONE CALLS
We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.
DEPARTURE TAXES
It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.
ATOL
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk if you want to know more.
Currency Converter
Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking.
Use of the Site
The Site is provided on an 'as is' and 'as available' basis. The Luxury Holidayz (UK) Limited does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. The Luxury Holidayz (UK) Limited does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
Information on the Site
The Luxury Holidayz (UK) Limited offers all of the general information on the Site for purposes of guidance only. Please note that The Luxury Holidayz (UK) Limited may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, The Luxury Holidayz (UK) Limited does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.
The Luxury Holidayz (UK) Limited does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier.
User Obligations
You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
The Site must not be used for speculative, false or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
Denial of Access
The Luxury Holidayz (UK) Limited reserves the right to deny access to the Site at any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third parties. The Luxury Holidayz (UK) Limited has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by The Luxury Holidayz (UK) Limited. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
Changes to Terms and Conditions
The Luxury Holidayz (UK) Limited reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
Governing Law
This User Agreement is between you and The Luxury Holidayz (UK) Limited and is governed by the laws of England and Wales.
The Site is offered to you by The Luxury Holidayz (UK) Limited, whose registered office is at 5 Bushy Park Mews 53 High Street, Hampton Hill, Middlesex TW12 1NH, Great Britain. Please note that this is also the address you should use for all correspondence regarding customer service.
